HOW TO ORDER

Ordering through our shopping cart system is simple and straightforward. As you browse through our online catalog, simply add any item that interests you to the cart. You may easily remove or change the quantity of any item in the cart. Click on the "Go to Checkout Now" button when you are finished shopping. Please use our shopping cart system even if you intend to phone in your order as the cart keeps track of shipping costs.

When you check out, you will be given the following options:

(1) Order by Credit Card Online (same billing & shipping addresses)
(2) Order by Credit Card Online (separate billing and shipping
addresses)
(3) Order by PayPal Online
(4) Order by Credit Card using FAX
(5) Order by Check/MO through Postal Mail
(6) Order by Credit Card through Postal Mail

We accept VISA, MasterCard, Discover, and American Express (in this order of preference), and PayPal. If your browser supports SSL encryption (secure data transmission) , we strongly suggest that you order online by credit card or PayPal (Option 1, 2, or 3) for fastest delivery. We use the Americart shopping cart service for its security and other advanced features.

Purchase Orders: We accept purchase orders from educational and governmental institutions in the US only. All PO's must include a contact name and phone number.

Checks/Money Orders: Print out and mail your Order Form to:

Nexus Communications
PO Box 691905
Houston, TX 77269-1905

Please note that checks are subject to clearance prior to shipment of orders. Use a money order for faster processing.


SHIPPING

Most orders are shipped within 24 hours of receipt. In some cases we may use USPS Priority Mail to ship packages designated for UPS Ground (at no additional charge) to expedite delivery. If you do not want us to ship your Ground package via Priority Mail, please let us know in the "Special Comments/Instructions" field in the final checkout screen. In no cases will we use Priority Mail to ship packages designated for UPS Next Day, UPS 2nd Day, or UPS 3-day.

Deliveries to P.O. Box addresses must be made via USPS (US Postal Service) as UPS does not make deliveries to these addresses. For shipments to AK, HI, and international destinations, USPS generally offers significantly better rates than other carriers. Please e-mail us for a quote for USPS shipping to AK, HI, P.O. Boxes, and international destinations.

International orders may be shipped via UPS Worldwide Expedited or USPS Parcel Post (by Air Mail). USPS Parcel Post is generally much cheaper than UPS, especially for smaller items. Our shopping cart provides shipping rates for UPS Worldwide Expedited. If you prefer USPS Parcel Post, please e-mail us for a quote.

Shipping charges calculated by our shopping cart are based on UPS rates. The minimum shipping charge is $4.95. You may save on shipping by ordering more than one item (e.g. shipping on an order of three hard drives is much less than that of three single-unit orders). Please note that the shipping weight, which accounts for the dimensions of the article being shipped, may be greater than the actual weight of the item.

UPS Ground shipping normally takes 2-7 days, depending on your location.


SALES TAX

Texas residents are subject to a 8.25% sales tax. Non-Texas residents are exempt from sales tax.


INTERNATIONAL ORDERS

We accept international orders from Canada, Western Europe, Japan, Hong Kong, and other developed nations. If you live outside the US, simply place your order using our shopping cart system. Your order may be shipped via either UPS Worldwide Expedited or USPS Parcel Post (by Air Mail). USPS Parcel Post is generally much cheaper than UPS, especially for smaller items. Our shopping cart provides shipping rates for UPS Worldwide Expedited. If you prefer USPS Parcel Post instead, please e-mail us for a quote.


SELLING YOUR EQUIPMENT TO US

We are constantly replenishing and expanding our inventory to provide our customers with better selection and availability of Mac computers, parts, and accessories. We purchase Mac-related computer equipment from companies and individuals alike. If you would like to sell your equipment to us, simply e-mail us a list of the items you have to offer, including their descriptions (configuration, working and cosmetic conditions, etc.) and their asking prices (or we can make an offer). If we agree to purchase the items, you may ship them to us by COD, which must be payable by a company check.


RETURN POLICY

Unless otherwise noted, all products we sell are backed by a 30-day repair/replacement warranty. All memory products carry a lifetime warranty. Additional manufacturer's warranties may apply. All returns must made within 30 days of the purchase date and require a prior Returned Merchandise Authorization Number (RMA #). A 15% restocking fee applies to all refunds. Shipping and handling fees are nonrefundable. All items must be returned with their original packagings and documentations (if applicable) and are subject to serial number verification. This warranty precludes the return of items damaged through misuse or abuse.

Please e-mail us for an RMA # before returning any item. For security reasons, our warehouse cannot accept any package that is not marked with an RMA #. In your e-mail request, be sure to include your name, address, Invoice #, and a brief explanation for the return. Items must be returned in the original contents and packaging. Once you receive an RMA #, you may ship the item(s) back to us at your expense. We will ship you the replacement at our expense.

Shipping Damages: If you receive an item damaged during shipping, please notify us within five (5) days from the date of delivery for an RMA #.


TERMS

(1) Nexus Communications/Nexcomp shall not be held liable for typographical errors or for claims made by the manufacturer.

(2) All prices are subject to change without notice.

(3) Nexus Communications/Nexcomp's liability to the purchaser is limited to 100% of the amount paid to us. We shall not be liable for any direct, indirect, incidental, special or consequential damages, including loss profits, expenses, or any other damages resulting from the use, misuse, or abuse of products purchased from us.